Legal Intake Services
Most legal intake call centers log a message and pass it along. Ours runs every claimant through a legal-specific qualification stack before your firm ever sees the file — case type, timeline, documentation, consent, all verified.
I. The Problem
Hiring and training paralegals to staff phones is a fixed cost that scales with headcount, not case volume. Hand it to a generic call center and you get the opposite problem — someone who can log a name and number, but has no idea what makes a claim viable in arbitration versus one that dies at the statute of limitations. Either way, your associates end up doing the qualifying work anyway, on cases that were never going to make it.
II. What We Mean By Intake
ArbitrationIntel's legal intake services combine campaign-funded reach with a legal-specific screening layer built around the case types plaintiff-side arbitration firms actually take: mass-tort fraud, forced-arbitration consumer claims, TCPA, FINRA and securities disputes. Every claimant is verified, checked against the elements of a viable claim, and packaged into a structured case file before your firm sees it — not routed to you the moment a phone stops ringing.
III. The Screening Stack
Funded campaigns find claimants matched to the case types your firm handles.
Case type, jurisdiction, and rough timeline are checked before a human is involved.
Identity, contact consent, and basic documentation are confirmed by a trained intake specialist.
Statute of limitations, an applicable arbitration clause, and evidence of harm are checked against the elements of a viable claim.
A structured case file — not a raw contact record — is routed to your firm by practice area and open capacity.
A claim that fails stage III or IV never reaches your intake team at all.
IV. Intake Services vs. a Call Center
Typical Legal Intake Call Center
ArbitrationIntel Intake Services
V. In-House vs. Outsourced
In-house intake gives you control but caps your reach at your own hiring budget. Outsourcing to ArbitrationIntel doesn't hand your firm's identity to a stranger on the phone — every claimant is disclosed as being routed to a participating arbitration firm, and the attorney-client relationship, case strategy, and prosecution stay entirely with you. We run the qualification layer upstream of that relationship, not inside it.
Confirmed phone, email, and documented consent to be contacted by a participating firm.
Matched to your practice areas — mass tort, TCPA, FINRA, forced-arbitration consumer claims, and more.
A written account of the claim, checked against the elements your firm will need to prosecute it.
Volume paced to what your firm can actually take on — not a flood you have to triage.
VI. Questions Firms Ask
What exactly are legal intake services?
The screening layer between a raw inquiry and a case your firm can act on — verifying identity, consent, case type, and the legal elements of a viable claim before a file ever reaches your team.
Is this the same as a legal intake call center?
No. A call center answers and logs. Our legal intake services run every claimant through a legal-specific qualification stack — statute of limitations, arbitration clause, documentation — before delivery, and can operate with or without live-call coverage depending on your practice.
How do you verify a claimant's story before it reaches us?
Trained intake specialists confirm identity, contact consent, and basic documentation, then check the claim against the elements it would need to hold up in arbitration — case type, timeline, and evidence of harm.
What case types do you screen for?
The verticals plaintiff-side arbitration firms fight most: mass-tort fraud (Ozempic, solar, HVAC, timeshare, warranty), TCPA and robocall claims, data-privacy, and FINRA or securities disputes. Coverage depends on your practice area and active campaigns.
Can intake integrate with our existing case management system?
Delivered case files are structured for a direct handoff into most case management workflows. Exact integration depends on your firm's system — ask about it on the call.
What does it cost?
Structured per panel arrangement and paced to your firm's capacity — not sold as a flat per-lead rate. Bring your practice areas and volume goals to the call and we'll walk through it.
Elsewhere For Law Firms
VII. Join The Panel
Book a 15-minute call to walk through the screening stack for your practice areas, or apply to join the panel by email.
Not ready to talk? Request the Mass Arbitration Lead Economics report — the data behind claimant-flow ROI, before you get on a call.